IT Support Plans

Small and mid-sized businesses are increasingly realizing that outsourcing some or all responsibility for IT support to managed service providers makes more sense than trying to perform this function in-house.

For medium sized organizations, the business case for outsourcing infrastructure support is quite compelling because when it is done properly, it delivers lower costs, increased end user satisfaction, a far greater breadth and depth of expertise, and a more reliable and effective infrastructure.

Our support plans

No two businesses are ever alike, and no two businesses have the same IT requirements. That’s our support plans are designed to be flexible enough to meet any support need.

Our support plans fall into two major categories; Essential Support and Total Support

Essential Support is designed for those organizations that:

  • Want an IT partner to perform basic maintenance
  • Want an IT Partner to be available on-call should a major problem arise.
  • Have relatively simple and stable networks with little need for a service desk
  • Have a good level of in-house IT expertise and are only looking for supplemental services
  • Are only seeking a few hours per month of ad-hoc support
  • Wish to retain accountability for IT decision making in-house

Essential support packages are built around a variable cost at an hourly rate for maintenance, infrastructure, and support. The variable cost is based on the time spent supporting your network.

Total Support is designed for those organizations that;

  • Want an IT partner that will take ownership and accountability for all IT infrastructure
  • Want fixed IT costs based around an IT Service Level Agreement
  • Have limited in-house IT knowledge and do not wish to be IT experts
  • Need the highest levels of uptime and reliability in their systems
  • Have complex or demanding IT infrastructure requirements

Total Support packages are built around a fixed monthly cost for maintenance and infrastructure, plus a variable cost for support. The variable cost is based on the time spent supporting your network.

Both of these support packages are built from combining a range of elements. Click on the links below for more information:

  • IT management systems for desktops, servers and network devices
  • Scheduled Network Maintenance package
  • Service Desk
  • Field Support
  • Account management and reporting
  • A Service Level Agreement
  • Optional IT Staffing Solutions
  • Optional Cloud services

Landust Networks offers the highest quality and best value outsourcing options for small and medium organizations throughout the Bay Area.  Our responsiveness and customer service, combined with our coverage and depth of expertise, deliver an unparalleled infrastructure support solution.

Contact us today for more information on outsourcing a solution for your business.